Deividas Rafanavičius
“TMD partners” co-founder and owner
Partner | Head Of Employee Development HUB
Expert in Emotional intelligence, customer centricity, client service management, team building.
Areas of expertise: Emotional intelligence, customer service and loyalty, internal and external cooperation, conflict management, building successful networking.
Deividas is an expert in customer centricity, helping organisations to increase customer loyalty, align service activities by introducing various customer experience management projects. The consultant develops teams and influence organizational culture by original created training programs or business events and is eligible to deliver them to various audiences (20+, 50+, 100+, 600+ participants). He encourages cooperation in organisations, helps their members to develop and apply effective working standards. Deividas also advises senior management teams on strategic customer management issues, moderates strategic workshops, develops talents and prepares internal coaches. He has completed programs in Executive Chairman Education, Executive Education as a Professional Board Member in Baltic Institute of Corporate Governance and is certified to work with IPB Partners DiSC and Thomas International methodologies. Deividas is also GENOS certified Emotional Intelligence practitioner and Master Trainer.
